10. Organizational Structure of Telenor

13. Telenor HCD structure

21. Management Grid

22. Mckinzey's 7-s framework

24. Sources of culture

26. TRANSMITTING CULTURE TO EMPLOYEES Integrate and enhance cultural values Legends, Press Releases, Employee of the Year Rewards, Employee Promotion and Rotation Rite of enhancement Build and reinforce common values Eid Milan Programs, Halloween Parties and announcements of Telenor’s success Rite of integration Learn and internalize values Orientation Sessions Rite of passage Purpose of Rite Instances of Rite Type of Rite

27. Conflict resolution

28. Product team structure

29. Stakeholdres Improved Communication Positive word-of-mouth General Public Revenue and Employment and Benefits for improvement of living standards Social Responsibility Community Fair competition Protect interests of telecommunication operators and users PTA Fair and free competition Rules governing good business practices Government Profit Revenue Vendors Fixed Salaries and Commission Revenue and Customer Service Franchisees Prompt Connectivity, Voice and Service Quality and Differentiated Packages Revenue and Brand Loyalty Customers Outside Compensation, promotion and unique working environment Skills and Expertise Employees Compensation and Status Skills and Expertise Managers Profits and Brand Management Capital and Finances Parent Company-Telenor Inside Inducement Contribution Stakeholder

30. Competitive advantage

34. LEADERSHIP EXPECTATIONS

36. Change Management

37. Conclusion & Recommendation

38. Questions: